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The need to understand the nature of expertise has become a high priority. Success in the knowledge economy requires organisations to become more resilient and to innovate by optimising their most valuable asset - knowledge, which is associated with expertise.
Increasingly, organisations face the loss of expertise due to an aging workforce, redeployment or workforce reduction. Many knowledge management solutions fail to appreciate what expertise is and what a crucial role expertise plays in strategic and operational planning and decision-making. Organisations that are ill-equipped to effectively elicit and efficiently handle their critical knowledge assets run the risk of losing them, or paying high costs to retrieve them.
Now is the time to capture, analyse, and organise expertise, and put it back to work.
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